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Eqcore Pty Ltd - Your Industrial Supplier

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About Us

CONTACT US

Office : (011) 894 1165

Email Customers Service : info@eqcore.co.za

We are an Online Store

About Us the Company

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Introduction

We would like to introduce our company Eqcore Pty Ltd that has been in business for the past 5 years. We are an EME – Exempt Micro Enterprise that employs 2 full time Staff and on and off 11 to 15 temporally staff, depended on the workload. We are rated a BBBEE – Level 2. We established ourselves as a service oriented Industrial Supplier and has gain popularity with our customers.

An excellent record of accomplishments for the best possible customer satisfaction. We do not compromised on the quality and the services provided to our customer. We believe in keeping the customer happy and providing them with products at a very competitive price. We have excellent staff who will assist you with their best pricing vs quality for products on offering by keeping in constant touch with your company and informing about the market trends.

Please feel free to keep in touch with us about any of your business related requirements and queries. We also now offer Truck Parts – Very new to us, new adventure please send email or call us for enquiries we will source local market for your needs.  We would like to offer our service to your company; and we look forward to a wonderful relationship together and mutual success for all concerned.

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Where are you – We are an On-Line Industrial supplier In Germiston due to COVID19 we are working remotely. In exceptional cases, we do arrange with our customers order pickups – please call before deciding to pop-in. We don’t want you to come to the store to pick up your order and be disappointed that it is not ready. This building in the picture is only used for advertising purposes at this stage.

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Workings Hours:

Monday to Friday 8:00 AM to 5:00 PM
Close Saturday and Sunday, and all Public Holidays.

You can still order online on Saturday and Sunday and we will action over the weekend orders early Monday morning.

Contact Information

Office        011 894 1165

Info           info@eqcore.co.za

Accounts   accounts@eqcore.co.za

Quotes       quotes@eqcore.co.za

Sales           sales@eqcore.co.za

Lubnars Molokwane       lubnars@eqcore.co.za  Cell 083 762 7797

Eric Fouche            eric@eqcore.co.za Cell 073 521 5354 

Please feel free to contact us. Always here to assist.

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Shipping Policy

All Gauteng orders that is received by 1PM will be delivered the next working day. If you need it urgently – same day, contact us by phone to see if we can accommodate you, however we cannot guarantee it. Orders under R750.00 Vat Inclusive Unfortunately cannot be process due to operating expenses to give you the best price possible. Please look around the products on offer to increase the basket value if possible.

Delivery charges is a fixed amount of R150.00 vat inclusive per delivery for orders between R750 and R2500. Orders with total amounts greater than R2500 Including Vat qualify for free delivery, only in Gauteng.

Other provinces, we make use of The Courier Guys https://www.thecourierguy.co.za/ For other Provinces, the cost of the delivery can be at a minimum of R350 Excluding Vat – for most times or in some cases more. If you are from another Province we will on your behalf get a quotation from the Courier guys and communicate these delivery costs to you. For out of country customers we would need to do a total delivery schedule process for you with border clearance and tax implications on the products you purchase. Please get in contact with us if interested at info@eqcore.co.za Thank you.

The cost is always depended on weight, dimensions and the mode of transport as to say how urgent you want your order. This cost will be communicated to you to enable you to make your final decision on the purchase.

You may decide to pick up the order from us. Please keep in mind that we do not have a walk in store. In these exceptional cases, we can accommodate you once we have confirmed that your order is ready for collection.

Deliveries to other Provinces can take a maximum of up to 7 working days to deliver dependent on where you are. With the Courier Guys you will be able to track the progress of your order, online 24 Hours.

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 Payment Options

We accept the following payment methods:

  • Cash – Bank Notes
  • EFT – From the comfort of your own bank account. This way we found customers feel more comfortable as they are in control of their own banking and can create us as a beneficiary for future use.
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Substitution Policy

Occasionally, brand substitutions may be necessary to complete your order as the brand that you ordered might be “out of stock” meaning we
might have a miss-counted stock warehouse issue or a discrepancy between physical stock and the stock displayed on the website. In these rare
cases, we will contact you immediately to offer you a substitute product whereby you may accept or reject it; if we are totally out of stock, we
will liaise with you to cancel such an order. This very seldom is the case. We Unfortunately cannot be held accountable for “missing” stock.
Which in many cases is due to theft or human input error.

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Privacy Policy

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect
If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address
to complete your transaction. When you visit our website, we also collect some basic information that does not identify individual users. We use this
information to determine our users demographics and interests, so that we can better understand and serve our users.

“Cookies”
Cookies are small files, which store certain information about your activity on the website and are stored on your computer’s hard drive. Our cookies do
not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you do not have to reenter
information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent
the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information
When opening an account you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we
may use your purchase history, contact information and other registration information to provide you with information that is more relevant and email
content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer
not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our
site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes,
troubleshoot problems and enforce our agreement for Terms of Use.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise
described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain
circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose
any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection
with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security
This site has SSL security measures in place to protect the loss, misuse and alteration of the information under our control. –

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does
not exist on the Internet.

Linked Sites
If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent
We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the
collection and use of your information by us as described in this Privacy Statement.

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Questions and Comments
We welcome your questions and comments about this Privacy Statement.